Got questions?

We know you've got questions, and we've got answers—organised, clear, and here to make your shopping experience a breeze. Whether it’s about sizing, shipping, or a little care for your new items, you’re in the right place. Dive in, and if you don’t find what you’re looking for, our support team is just a click away, ready to help!

FREQUENTLY ASKED QUESTIONS

What products do you offer?

Accessories we offer include jewellery, scarves, sunglasses, bags, makeup cases, and robes. We offer cushions, blankets, candles, trinket bowls, and luxe pool floats in our Homewares collection. The items we select are built to last and be loved for a long time. As we discover more beautiful things, we plan to expand our range. 

How do I know if an item is in stock?

An item is in stock if you can order it. There is no backorder option. Please reach out to us at info@huntedandco.com if something is showing as out of stock and we will let you know if we can restock again.

What are your shipping options?

We offer trackable shipping options (both standard and Express) through Australia Post. We also offer Sendle shipping. Shipping times and costs will vary based on your location and the shipping option selected at checkout.

Do you offer International Shipping?

Yes, we ship worldwide! Shipping costs and delivery times vary by destination, which will be calculated during checkout.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment.

What is your return policy?

Although we want you to be delighted with your purchase, we understand that sometimes things don't work out as planned. Returns are accepted within 14 days of purchase, as long as they are unused, in their original packaging, and include all tags. The refund will be processed through your original method of payment, which may take several days to process.

How do I initiate a return?

Items sent back to us without first requesting a return will not be accepted. The cost of return shipping is at your expense. 

Do you offer gift-wrapping services?

Yes! For an additional fee, you can choose our gift-wrapping option during checkout. You can also purchase a gift box, which is convenient when sending curated gift items. All gifts come with a personalised note card and can be wrapped in premium materials. Furthermore, we offer a stunning selection of luxe material gift bags to purchase that can later be used as scarf storage bags or travel bags.They scream luxe!

Can I send a gift directly to the recipient?

Yes, absolutely. When checking out, enter the recipient's address as the shipping address and include directions in the notes section. We will make sure your gift reaches them directly. For an added touch, you choose to gift-wrap your order.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Afterpay for instalment payments. You can select your preferred payment method at checkout.

Can I cancel or modify my order after placing it?

You can cancel or make changes to your order within 1 hour of placing it. After this, the order processing will have started, and we are unable to make adjustments.

Do you offer discounts or promotions?

Yes, we frequently offer promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest offers.

What should I do if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact our customer service team within 7 days of receipt with photos and explaining the issue, and we will arrange a replacement or refund.

How do I choose the right size for accessories like rings?

Each product page includes a detailed size guide. If you’re still unsure, feel free to contact our customer service team for personalised advice on choosing the right size.

How can I contact customer service?

For assistance, simply email our Customer Care team at [customer.care@huntedandco.com](mailto:customer.care@huntedandco.com), and we'll get back to you shortly. Our office hours are Monday to Friday, 9 am to 5 pm. We're here to help!